Frequently Asked Questions

MEMBERSHIP

How can I keep member dues costs down?

One option is to pay for an annual membership upfront.  In doing so, you receive a 13th month free of charge. You are also locked into the price for a full year, regardless of dues increases that may occur during the year.

Several good habits help keep costs down:
Always wear clean athletic shoes in the facility to keep floors and equipment clean and prevent excessive maintenance.

Use all fitness equipment according to the manufacturer’s recommendations. Inappropriate use of equipment causes premature repairs or replacement.

I would like to rejoin the Wellness Center, what do I need to do?

To rejoin the Wellness Center, please call 517-851-4486 to schedule your enrollment appointment.

Can I bring a guest to the Center?

Yes. Guest fees are $5.00 per visit. A guest must be 18 years of age to use the facility on his or her own. A guest 12 – 17 years of age may use the facility if accompanied by their parent or legal guardian.  A grandparent may bring their grandchild with an alternate guardian authorization waiver form and youth consent waiver form signed by the parent or legal guardian prior to the first visit. A guest waiver form is completed once a year for the Center. Members receive two complimentary guest passes on their birthday.

I would like to add my spouse or family member to my membership, what do I need to do?

To add a spouse or family member they must reside in the same household as your membership.  Proof of residency is required.  Please call 517-851-4486 to schedule your enrollment appointment to add the family member.

Can my 14-year-old be a member at the wellness center?

Yes, the Wellness Center allows 12–17-year-olds to become members on a parent’s account.  A teen membership option is available for teens 14-17 years of age that doesn’t require a parent to be a member.  Parents MUST be present (no exceptions) at the time of enrollment to start a teen membership.  All youth/teen members must complete an equipment orientation before they can begin working out at the Center.  All youth/teen members are held to the behavior standards found in the member handbook as well as the youth behavioral expectations and guidelines.

I need to leave the Center for a few months, what options do I have?

Members may request that their membership be placed on hold (“bridge”/”freeze”).  Requests may be honored for medical reasons (freeze), temporary relocation (bridge) or optional bridge (bridge for any reason).  To submit a bridge/freeze request, please stop by the Member Service Desk to complete a bridge/freeze form.  Bridge/Freeze time will be approved in full-month increments only with a minimum of one month. Membership dues for any members on an approved bridge will be suspended and center access is not permitted during a membership bridge/freeze. Memberships may be placed on a bridge/freeze for up to 3 months for an optional bridge and up to 5 months for a relocation bridge or medical freeze in a calendar year.

What do I need to do to cancel my membership?

All membership cancellations require an advance written notice.   If written notice is received by the 20th of the month, membership will terminate at the end of the month.  If received after the 20th of the month, membership will terminate at the end of the following month.  Members are responsible for paying their monthly dues for the period until cancellation becomes effective.  Members can submit their request by stopping by the Member Service Desk to sign a cancellation form, or by sending an email request to [email protected].

My adult child will be home from college for holiday breaks. Can he/she use the Center?

Yes. We have developed an extended guest pass for college students of the center and community members. During Spring Break, Summer break, Thanksgiving and Christmas a one-week or one-month pass may be purchased. The college student must present a valid college ID and driver’s license to purchase a pass. The pass can be purchased in advance at our Member Service Desk.

The company I work for is interested in having employees join the Wellness Center. Do we get a discount?

Companies everywhere are realizing that offering fitness center memberships to employees makes good business sense.  A standard corporate discount is available for companies of all sizes.  To find out more information on corporate memberships, please reach out to Karen Bradley at Chelsea Wellness Center at 734-214-0232.

I lost my membership card, how do I replace it?

At the time of enrollment, a complimentary membership card is provided to each member. If the card is lost the charge for a replacement card is $5.00. You can also use our mobile app to check in to the center.  You may stop at the Member Service Desk for assistance or to pick up a new card.

FITNESS

I want to take a group exercise class.  Do I have to register first?

Membership includes access to group exercise classes.  Any class listed in the current Class Schedule is available for members to participate in at no additional charge. Classes are drop-in. Members and guests do not have to pre-register. The classes are conducted on a first come first serve basis. To view the class exercise schedule click here.

I had my fitness assessment about a year ago. How do I find out if there has been any change since my original assessment?

The Wellness Center has an option for a reassessment. If you would like to have a second fitness assessment, please see any one of our fitness staff members to schedule your appointment.

ACCOUNTING

I have a question about my monthly membership charges, who do I contact?

All billing questions can be directed to our Administrative Accounting Coordinator at the Chelsea Wellness Center.

Learn more about Stockbridge Wellness Center at the Member Services desk, call us at (517) 851-4486 or complete our contact form here.